VENUE POLICY – STATE PICKLEBALL CENTRE

Effective: 14 July 2025

This policy applies to all individuals accessing the State Pickleball Centre, including members, casual players, spectators, contractors, and staff. By entering the venue or holding a membership, you agree to comply with the following rules and conditions.

1. GENERAL CONDUCT

• All visitors must behave respectfully toward others and comply with staff instructions at all times.
• Aggressive, abusive, or disruptive behaviour will result in immediate removal from the premises.
• Respect the facility, equipment, and other users at all times. Damages caused through negligence or misconduct may result in charges or suspension.

2. COURT USAGE

• Courts must be booked in advance via our online system or at reception.
• Do not enter a court before your scheduled booking time.
• All play must stop at the end of the session. Extended play is only permitted if approved by staff.
• Appropriate non-marking shoes and sports attire must be worn on court.

3. BOOKING POLICY

• Bookings are non-refundable unless cancelled at least 6 hours in advance.
• Late arrivals may forfeit court time without compensation.
• Group bookings, coaching sessions, and events must be approved by management.
• Repeat no-shows may result in booking restrictions or penalties.

4. SUPERVISION OF MINORS

• Children under 14 must be supervised by a parent or guardian unless participating in a staff-supervised program.
• Teens aged 14–17 may attend unsupervised but must comply with all venue rules. Misconduct will result in removal and guardian notification.

5. COACHING AND COMMERCIAL ACTIVITY

• Only coaches authorised by State Pickleball Centre may conduct lessons or training sessions.
•  No private coaching, filming, or commercial activities are permitted without written consent from management.

6. HEALTH AND SAFETY

• Do not participate if you are unwell, injured, or under the influence of drugs or alcohol.
• Basic first aid is available on-site. Emergency incidents will be escalated to 000 at staff discretion.
• Report any injuries, hazards, or incidents to staff immediately.

7. FACILITY USAGE

• Keep the venue clean. Dispose of rubbish and return equipment to designated areas.
• Personal belongings are your responsibility. The Centre is not liable for lost or stolen items.
• CCTV operates throughout the venue for safety and security purposes.

8. MEDIA AND PROMOTIONS

• By entering the venue, you consent to being filmed or photographed for promotional use unless you opt out in writing.
• Any unauthorised filming or photography for commercial purposes is prohibited.

9. MEMBERSHIP TERMS

• Memberships are non-transferable and must not be shared.
• Members must comply with all venue policies, staff directions, and terms of membership.
• Breaches of policy, repeated misconduct, or abuse of privileges may result in suspension or cancellation of membership without refund.
• Members are responsible for ensuring their contact and payment details remain current.
• Members may cancel their membership at any time via the Play by Point app or web browser.

10. SUSPENSIONS AND BANS

• State Pickleball Centre reserves the right to suspend or permanently ban any individual—member or non-member—for serious breaches of conduct, safety violations, or misuse of facilities.
• Suspensions may be temporary or indefinite, at management’s discretion. No refunds will be provided for unused membership time or court bookings in such cases.

11. RIGHT TO REFUSE ENTRY

• The Centre may refuse entry or remove any person for breaches of policy, unsafe conduct, or behaviour deemed inappropriate by staff.

12. LIABILITY WAIVER

• By accessing the State Pickleball Centre (SPC), you acknowledge and accept that participation in physical activity carries inherent risks, including but not limited to personal injury, property damage, or accidents caused by contact with equipment, other players, or environmental hazards. You agree to participate at your own risk and release SPC, its staff, contractors, and affiliates from any and all liability arising from injury, loss, or damage sustained while on the premises, to the extent permitted by law.
• To help reduce the risk of injury and promote safe play, non-permanent courtside signage is installed throughout the facility. These dividers are intended to minimise the number of balls rolling into adjacent courts, which reduces the likelihood of player collisions and tripping hazards. While reasonable steps are taken to maintain a safe environment, all players and visitors must remain vigilant and exercise caution at all times.
• By entering the premises, you agree that you have read, understood, and accepted these conditions.

13. CHANGES TO POLICY

• This policy may be updated at any time without notice. The most current version will always be available at reception and on our website.

By accessing the venue or holding a membership, you agree to these terms.