VENUE POLICY – STATE PICKLEBALL CENTRE

Effective: 1 July 2025

This policy applies to all individuals accessing the State Pickleball Centre, including members, casual players, spectators, contractors, and staff. By entering the venue or holding a membership, you agree to comply with the following rules and conditions.

1. GENERAL CONDUCT

• All visitors must behave respectfully toward others and comply with staff instructions at all times.
• Aggressive, abusive, or disruptive behaviour will result in immediate removal from the premises.
• Respect the facility, equipment, and other users at all times. Damages caused through negligence or misconduct may result in charges or suspension.

2. COURT USAGE

• Courts must be booked in advance via our online system or at reception.
• Do not enter a court before your scheduled booking time.
• All play must stop at the end of the session. Extended play is only permitted if approved by staff.
• Appropriate non-marking shoes and sports attire must be worn on court.

3. BOOKING POLICY

• Bookings are non-refundable unless cancelled at least 24 hours in advance.
• Late arrivals may forfeit court time without compensation.
• Group bookings, coaching sessions, and events must be approved by management.
• Repeat no-shows may result in booking restrictions or penalties.

4. SUPERVISION OF MINORS

• Children under 14 must be supervised by a parent or guardian unless participating in a staff-supervised program.
• Teens aged 14–17 may attend unsupervised but must comply with all venue rules. Misconduct will result in removal and guardian notification.

5. COACHING AND COMMERCIAL ACTIVITY

• Only coaches authorised by State Pickleball Centre may conduct lessons or training sessions.
• No private coaching, filming, or commercial activities are permitted without written consent from management.

6. HEALTH AND SAFETY

• Do not participate if you are unwell, injured, or under the influence of drugs or alcohol.
• Basic first aid is available on-site. Emergency incidents will be escalated to 000 at staff discretion.
• Report any injuries, hazards, or incidents to staff immediately.

7. FACILITY USAGE

• Keep the venue clean. Dispose of rubbish and return equipment to designated areas.
• Personal belongings are your responsibility. The Centre is not liable for lost or stolen items.
• CCTV operates throughout the venue for safety and security purposes.

8. MEDIA AND PROMOTIONS

• By entering the venue, you consent to being filmed or photographed for promotional use unless you opt out in writing.
• Any unauthorised filming or photography for commercial purposes is prohibited.

9. MEMBERSHIP TERMS

• Memberships are non-transferable and must not be shared.
• Members must comply with all venue policies, staff directions, and terms of membership.
• Breaches of policy, repeated misconduct, or abuse of privileges may result in suspension or cancellation of membership without refund.
• Members are responsible for ensuring their contact and payment details remain current.
• Ongoing memberships may be cancelled by providing written notice as per the terms agreed at the time of sign-up.

10. SUSPENSIONS AND BANS

• State Pickleball Centre reserves the right to suspend or permanently ban any individual—member or non-member—for serious breaches of conduct, safety violations, or misuse of facilities.
• Suspensions may be temporary or indefinite, at management’s discretion. No refunds will be provided for unused membership time or court bookings in such cases.

11. RIGHT TO REFUSE ENTRY

• The Centre may refuse entry or remove any person for breaches of policy, unsafe conduct, or behaviour deemed inappropriate by staff.

12. CHANGES TO POLICY

• This policy may be updated at any time without notice. The most current version will always be available at reception and on our website.

By accessing the venue or holding a membership, you agree to these terms.